Terms & Conditions

Terms & Conditions

Effective Date: 5th March 2026

By accessing or using WESUPPORT 365 services, you agree to comply with the following Terms & Conditions.

We provide professional remote support and setup services for printers, computers, and connected devices. While we strive to resolve issues efficiently, certain limitations apply.

Services We Provide

Our services include:

• Printer setup and configuration
• Computer setup assistance
• Wi-Fi and connectivity troubleshooting
• Protection setup and optimization
• Remote technical support

We do not provide physical hardware repair services.

User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information
• Maintain a backup of important data
• Grant remote access only during active sessions
• Follow technician guidance

We are not responsible for data loss during troubleshooting. Customers must back up important files before service begins.

Remote Support Authorization

By requesting remote support, you authorize us to:

• Access your device temporarily
• Make necessary system configuration changes
• Install or uninstall required software

Access will occur only during the active support session.

Limitation of Liability

WESUPPORT 365 is not liable for:

• Pre-existing device damage
• Data loss
• Hardware failure
• Third-party software conflicts
• Internet service interruptions

Our total liability is limited to the amount paid for the specific service.

Payments

• Payment must be completed before or during service delivery
• Prices are subject to change without prior notice

Policy Updates

We reserve the right to update these policies at any time. Continued use of our services indicates acceptance of the revised terms.

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